Questions, answered.

Where a piece is sold with original box and papers it is clearly stated on the listing. The absence of either is reflected in the price and noted on the invoice.

Yes — pieces can be held for 48 hours with a refundable deposit. Get in touch with our specialists to arrange.

Finance is available on selected pieces, subject to status and credit checks. Indicative monthly payments are shown on each eligible product page.

Submit photographs and reference details via our Sell a Watch form. We respond within one working day with an indicative offer, then arrange a final inspection in our Windsor showroom or via insured courier.

Following physical inspection and verification, funds are released by same-day bank transfer.

Yes. We will value your existing piece against the cost of any watch in our collection and adjust the difference accordingly.

UK orders are dispatched on a fully-insured next-working-day service requiring a signature. International deliveries are arranged via specialist couriers and confirmed in writing prior to dispatch.

Yes — every shipment is insured for the full retail value until it is signed for at the destination.

We ship to most jurisdictions. Local duties and taxes are payable by the recipient and we will outline the process before dispatch.

Watches are sold with a 24-month mechanical warranty against manufacturing defects, in addition to our lifetime authenticity guarantee.

Yes. Our workshop services most luxury Swiss brands. Quotations are provided after inspection in the showroom.

Typically 6–8 weeks for a full overhaul, depending on parts availability. Express options are available on request.